We aim to ensure your complete satisfaction with the products you acquire from us. The following outlines our process for returns and refunds.
In the rare circumstance of a damaged or faulty product upon delivery, kindly reach out to us within 24 hours via email at sales@fun4one.co.za, through our website message, or by calling us at 071 612 0655. Please provide your order number and a comprehensive description of the issue. We will promptly respond with instructions on how to address the situation.
For items that develop faults within the initial 10 days, we will arrange a courier to collect them for assessment. If the issue arises after 10 days, you will be responsible for the return shipping costs.
In cases of a toy exhibiting defects over time, many of our sex toys come with a limited warranty or guarantee (refer to the product’s specification details as some guarantees need to be registered upon purchase). You can return it for repair or replacement, but the original packaging must accompany the item. Refunds and repairs depend on the inspection report from the supplier or manufacturer.
Due to the nature of intimate items, once dispatched, most goods are non-exchangeable or refundable for hygiene reasons. If unsure about a product, use live chat, the website, or call (Contact Number) for assistance to prevent errors.
Where applicable, refunds will be credited to the original order’s person and card, taking 5 to 10 working days to reflect in the account. If we can’t replace your product due to low stock, we’ll provide a refund via a fully redeemable voucher or a suitable replacement of the same/similar value. Contact us at sales@fun4one.co.za, through our website, or by calling 071 612 0655 for queries about defective products. Include a clear description of the technical issue, order number, and purchase date, and we’ll guide you on the next steps through a return email.